But how you handle
But how you handle the difficult communications is, itself, a message. Don’t delegate the delivery. And a caution about word choice. Words matter. When you’re accountable for your words, messages and pass-along communication, and when you don’t hide behind email or voice mail but handle the difficult messages face to face, your actions convey the bigger message of respect, caring and compassion. While people may like not the message, they can respect the messenger.
People who are winning at working understand the trust-enhancing power of effective communication. They use active communication practices as a cornerstone for enhancing relationships, building trust, and impacting results.
(c) 2006 Nan S. Russell. All rights reserved.
Receive a copy of 21 Winning Career Tips (a free download) at http://www.winningcareertips.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. She has held leadership positions in Human Resource Development, Communication, Marketing and line Management.
orange county labor lawyer
Leave a Comment